8999pet Privacy
Policy
Your privacy is a fundamental part of how 8999pet operates. This Privacy Policy explains exactly what personal data we collect when you use our platform, how that data is processed, who it may be shared with, and what rights you hold over your own information as a player in Bangladesh.
Our Commitment: 8999pet does not sell, rent, or trade your personal data to third-party marketers. Data collected through the 8999pet platform is used exclusively for the purposes described in this Privacy Policy — to provide you with a safe, personalised, and legally compliant gaming experience. By creating an account or using the platform, you acknowledge that you have read and understood this policy.
Six Principles That Guide How 8999pet Handles Your Data
Purpose Limitation
Data is collected for clearly defined purposes — account operation, fraud prevention, compliance, and improving platform performance. We do not repurpose your data beyond these stated goals without your explicit consent.
Data Minimisation
We collect only the data that is genuinely necessary for 8999pet to deliver its services. Requesting your National ID or mobile number is not optional for a licensed real-money gaming platform — but we do not collect anything beyond what is operationally or legally required.
Security by Design
All data transmitted between your device and 8999pet is encrypted via SSL/TLS. Stored personal data is protected by industry-standard encryption at rest. Access to your data internally is limited to personnel with a legitimate operational need.
Your Rights First
You have the right to access, correct, and request deletion of your personal data. 8999pet provides a straightforward process for exercising these rights via our support team — no complex legal procedures required.
Full Transparency
This Privacy Policy is written in plain, accessible English. We avoid legal jargon where possible. If any part of this policy is unclear, contact [email protected] and we will provide a plain-language explanation within one BST business day.
Bangladesh-Aware
Our data practices are shaped by the realities of serving players in Bangladesh, including compatibility with local payment processors (bKash, Nagad, Rocket) and awareness of the digital privacy expectations of our player community across Dhaka, Chittagong, Sylhet, and beyond.
Information We Collect
8999pet collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser when you access the site, and from trusted third-party partners involved in payment processing and identity verification. The categories of data we collect are set out in full below.
| Data Category | Specific Data Points | How It Is Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, National ID number, passport or driving licence number | Provided by you at registration or during KYC verification |
| Contact Data | Email address, Bangladeshi mobile number, residential address (district/division level) | Provided by you at registration or account update |
| Financial Data | bKash / Nagad / Rocket account number, Visa / Mastercard last-four digits, transaction history, deposit and withdrawal amounts in BDT | Collected during deposit / withdrawal processing via payment gateway |
| Account Activity Data | Login timestamps, games played, bet amounts, bet outcomes, bonus usage, session durations, responsible gaming tool usage | Automatically recorded by the 8999pet platform during use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, referral URL | Automatically collected via server logs and analytics on each page load |
| Communication Data | Support ticket content, live chat transcripts, email correspondence with 8999pet support team | Collected when you contact our support team at [email protected] |
| Preference Data | Preferred games, promotional opt-in status, language preference, notification settings | Inferred from platform behaviour or set explicitly in account settings |
Sensitive Data: 8999pet does not intentionally collect sensitive personal data such as biometric data, medical information, or religious/political beliefs. Where identity documents submitted for KYC incidentally contain such information (e.g., religion stated on a National ID), that information is not extracted, stored separately, or used for any purpose beyond confirming document authenticity and player identity.
How We Use Your Data
8999pet processes your personal data only where there is a lawful basis for doing so. The primary lawful bases we rely on are: (a) performance of the contract between you and 8999pet (i.e., providing the platform and processing transactions); (b) compliance with legal and regulatory obligations (KYC, anti-money laundering, age verification); (c) our legitimate interests in maintaining a secure, fair, and commercially viable platform; and (d) your explicit consent, where obtained for specific processing activities such as direct marketing.
- Account Management: We use your identity and contact data to create and maintain your 8999pet account, process your login, and ensure that only you can access your account. Your mobile number and email address are used for account security notifications, including login alerts and withdrawal confirmations.
- Payment Processing: Financial data is used to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Transaction records are retained to resolve disputes, issue refunds, and comply with anti-money laundering obligations.
- Identity Verification (KYC): Identity data and document images are processed to verify that you meet the 18+ age requirement and that your account is registered in your real name. KYC data is also used to comply with international anti-money laundering regulations applicable to our operating licence.
- Fraud Prevention & Security: Technical data (IP address, device fingerprint, login patterns) and account activity data are used by our automated fraud detection systems to identify suspicious behaviour, prevent unauthorised account access, and detect multi-accounting or bonus abuse.
- Responsible Gaming Compliance: Account activity data — including session duration, deposit frequency, and loss patterns — is monitored to identify players who may be exhibiting signs of problematic gambling behaviour. This processing is carried out in the player's interest and is required under our responsible gaming obligations.
- Platform Improvement: Aggregated, anonymised technical and activity data is used to improve platform performance, identify popular game categories, and optimise the user experience for players in Bangladesh. This data cannot be used to identify any individual player.
- Customer Support: Communication data is used to respond to your support queries, process complaints, and maintain a record of our interactions with you. Support records are retained for 3 years from the date of last contact.
- Direct Marketing: If you have opted in to receive promotional communications, your email address and mobile number may be used to send you information about bonuses, seasonal promotions (Eid, Pohela Boishakh, BPL season), and new game launches. You may withdraw your consent to marketing at any time by contacting [email protected] or adjusting your account notification settings.
Data Sharing & Third Parties
8999pet does not sell your personal data to any third party. However, to deliver the services you have signed up for, we work with a carefully selected set of third-party partners. In each case, data sharing is limited to what is strictly necessary, and all partners are required to process data solely for the purposes we specify.
Payment Processors
When you make a deposit or request a withdrawal, your financial data is shared with the relevant payment provider — bKash, Nagad, Rocket, Upay, or your card's processing network (Visa / Mastercard). These providers are independent data controllers and their own privacy policies govern how they handle your data once it reaches them. 8999pet is not responsible for third-party payment provider data practices.
Identity Verification Partners
KYC document verification is handled by a contracted third-party identity verification service. Your document images and extracted identity data are transmitted to this service over an encrypted connection and processed solely for the purpose of confirming your identity. The verification provider is contractually prohibited from using your data for any other purpose.
Game Studio Providers
Games on the 8999pet platform are delivered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive your player session token and game activity data in order to serve the game and record outcomes. They do not receive your full personal profile, contact data, or payment information.
Analytics & Platform Infrastructure
8999pet uses third-party infrastructure and analytics providers to host the platform, monitor uptime, and analyse aggregate usage patterns. These providers access technical data only (server logs, anonymised session metrics) and are contractually prohibited from cross-referencing this data with personal profiles or using it for their own marketing purposes.
Legal & Regulatory Disclosure
8999pet may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in response to a lawful request, court order, or legal obligation. In such cases, we will disclose only the minimum data required to comply with the request and, where legally permitted, will inform the affected account holder that a disclosure has been made.
Business Transfers
In the event that 8999pet undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected players via their registered email address before any such transfer takes effect and will ensure that the successor entity is bound by privacy obligations no less protective than those set out in this policy.
International Data Transfers: Some of our third-party service providers are located outside Bangladesh. When your data is transferred internationally, 8999pet ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a level of protection equivalent to that described in this policy. By using the 8999pet platform, you acknowledge and consent to your data being transferred to and processed in jurisdictions outside Bangladesh where our service providers operate.
Data Retention & Storage
8999pet retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law or our operating licence obligations. The retention periods below represent our standard practice; specific legal or regulatory obligations may require us to retain certain data for longer periods.
| Data Category | Retention Period | Basis for Retention |
|---|---|---|
| Identity & KYC Documents | 5 years after account closure | Anti-money laundering regulatory obligation applicable under our international operating licence |
| Financial Transaction Records | 5 years after transaction date | Financial record-keeping requirements and dispute resolution obligations |
| Account Activity & Betting History | 3 years after account closure | Responsible gaming monitoring, bonus integrity review, and player dispute resolution |
| Support Correspondence | 3 years from last contact | Complaint resolution, internal quality review, and legal defence |
| Technical / Server Logs | 12 months on a rolling basis | Security monitoring, fraud detection, and platform performance analysis |
| Marketing Preference Records | Until you withdraw consent, plus 12 months | Evidence that consent was given at the time marketing was sent, required for compliance purposes |
When the retention period for a given data category expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data (e.g., aggregate bet volumes, aggregate session statistics) may be retained indefinitely for statistical and business analysis purposes, as this data does not constitute personal data.
Security Measures
8999pet implements a layered security architecture to protect your personal data from unauthorised access, accidental loss, alteration, or disclosure. The following technical and organisational measures are in place across the platform at all times.
SSL/TLS Encryption
All data in transit between your browser or mobile device and the 8999pet servers is encrypted using TLS 1.2 or higher. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
Encryption at Rest
Sensitive fields in our database — including identity document data, payment method identifiers, and KYC records — are encrypted at rest using AES-256. Even in the event of a database breach, these fields cannot be read without the decryption key.
Access Controls
Internal access to player data is restricted on a strict need-to-know basis. Each staff member has access only to the data categories required for their specific role. All internal data access is logged and reviewed periodically by our compliance team.
Breach Response
In the event of a personal data breach that poses a risk to affected players, 8999pet will notify impacted account holders via their registered email address within 72 hours of becoming aware of the breach, detailing the nature of the incident and steps taken to contain it.
Your Role in Account Security: While 8999pet takes every reasonable measure to secure your data on our end, the security of your account also depends on your own practices. Use a strong, unique password for your 8999pet account. Do not share your login credentials with any third party. Log out of your account when using shared devices. Contact [email protected] immediately if you suspect unauthorised access to your account.
Your Data Rights
As an 8999pet account holder, you hold meaningful rights over your personal data. These rights are outlined below. To exercise any of them, contact our support team at [email protected] with the subject line "Data Rights Request", your registered username, and a description of the right you wish to exercise. We will acknowledge your request within 2 BST business hours and complete it within 14 calendar days.
Right to Access
Request a complete copy of all personal data 8999pet holds about you, including account history, transaction records, and KYC document status. Provided in a structured, readable format within 14 days.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Identity corrections may require re-submission of KYC documents.
Right to Erasure
Request that 8999pet delete your personal data where it is no longer necessary for the purposes for which it was collected. Note: regulatory retention obligations (KYC, transaction records) may prevent full erasure of some categories.
Right to Restrict Processing
Request that 8999pet pause the processing of your personal data while a dispute or complaint is being resolved. Your data will remain stored but will not be actively used during the restriction period.
Right to Data Portability
Request a machine-readable export of personal data that you have provided to 8999pet (account data, transaction history, game history) in JSON or CSV format, suitable for transfer to another service provider.
Right to Object
Object to 8999pet processing your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though such objections will be balanced against 8999pet's operational requirements.
How to Exercise Your Rights
Send your data rights request to [email protected] with the subject line "Data Rights Request". Include your registered username, the specific right you wish to exercise, and any relevant details (e.g., data categories you wish to access or correct). We will verify your identity before processing any rights request to protect against unauthorised access to your data. No fee is charged for standard data rights requests. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline the request, with written reasons provided.
Policy Updates & Contact
8999pet reviews this Privacy Policy periodically and updates it whenever there is a material change to our data processing practices, a change in the legal or regulatory framework applicable to our platform, or a change in the third-party partners we work with. The "Last Updated" date at the top of this page reflects when the most recent revision was made.
- Notification of Changes: Where a policy update materially affects how we process your personal data, we will notify all registered account holders via their registered email address at least 7 days before the updated policy takes effect. Continued use of the platform after the effective date constitutes acceptance of the revised policy.
- Minor Updates: Corrections of typographical errors, clarifications of existing practices, and formatting changes that do not alter the substance of the policy will be made without advance notice. The "Last Updated" date will be revised to reflect any such changes.
- Archived Versions: Previous versions of this Privacy Policy are available on request. Contact [email protected] to request a copy of any prior version, specifying the approximate date of the version you require.
- Governing Language: This Privacy Policy is written in English. In the event of any discrepancy between an English version and any translated version (if made available), the English version shall prevail.
Contact Our Data Team
For any questions, concerns, or requests relating to this Privacy Policy or 8999pet's data handling practices, contact us at:
Email: [email protected]
Subject line: "Privacy Policy Query"
Response time: within 2 BST business hours during 9am–10pm BST (UTC+6)
Complaints
If you believe that 8999pet has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a formal complaint. Contact [email protected] with the subject line "Privacy Complaint" and provide full details of your concern. We will investigate and respond in writing within 14 calendar days. If you remain unsatisfied with our response, you may have additional rights under applicable international data protection frameworks depending on your jurisdiction.
Your Data Is Safe With 8999pet
Now that you understand how 8999pet protects and manages your personal information, you can play with complete confidence. Explore cricket betting, live casino tables, and top slot titles — all backed by a platform built on transparency, security, and fair play. 18+ only. Please gamble responsibly.
Questions about this policy? Visit our FAQ page or contact us at [email protected]