Responsible
Gaming at 8999pet
At 8999pet, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. This page outlines the tools, policies, and support resources we provide to help every player in Bangladesh stay in full control of their gaming activity.
Our Commitment to Safe Play
8999pet is Bangladesh's leading online casino and sports betting platform, and with that position comes a genuine responsibility to protect the wellbeing of every player who chooses to spend their leisure time with us. Responsible gaming is not an afterthought — it is a core principle embedded in how 8999pet is designed, operated, and managed.
We recognise that the vast majority of our players enjoy cricket betting, live casino tables, and slots purely as entertainment. However, we also acknowledge that for a small number of individuals, gambling can evolve from a recreational activity into a pattern of behaviour that causes real harm — financial, emotional, and social. 8999pet is committed to doing everything within our power to prevent that harm and to intervene early when we see the warning signs.
Our responsible gaming framework covers five key pillars: strict age verification, player-facing protection tools (deposit limits, session time limits, cool-off periods, and self-exclusion), staff training to recognise at-risk behaviour, proactive monitoring of account activity for signs of problem gambling, and clear, accessible pathways to professional support services available to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and throughout Bangladesh.
Player Wellbeing First
Every feature on the 8999pet platform is built with player welfare in mind. We proactively monitor for signs of distress and will contact at-risk players directly via their registered email or mobile number to offer support and guidance before problems escalate.
Practical Tools, Not Just Policies
Our commitment goes beyond written policies. 8999pet provides real, functional tools — deposit limits, loss limits, wager limits, session timers, cool-off periods, and permanent self-exclusion — that players can activate immediately from their account settings or by contacting our support team.
Strict Age Enforcement
No person under the age of 18 may open or use an 8999pet account. Age verification is mandatory for all players before any deposit can be processed. Accounts found to belong to underage individuals are closed immediately and all funds are returned to the payment source.
Proactive Monitoring
Our platform uses automated systems to flag account behaviour that may indicate a problem — including sharply increased deposit frequency, extended unbroken session lengths, and rapid escalation of bet sizes. Flagged accounts are reviewed by our responsible gaming team within one BST business day.
Trained Support Team
Every member of the 8999pet customer support team receives responsible gaming awareness training. They are equipped to recognise distress signals in player communications, to discuss support options sensitively, and to escalate cases to our dedicated responsible gaming officers when necessary.
Transparent & Fair
8999pet operates transparently. All game odds, house edge information, and bonus terms are clearly stated in plain English. We do not use misleading promotional language designed to encourage players to deposit beyond their means or to chase losses. Fair play is non-negotiable.
18+ Age Restriction Policy
Gambling is strictly for adults. 8999pet enforces an absolute minimum age of 18 years for all players. This policy applies without exception to all residents of Bangladesh and any other jurisdiction from which the 8999pet platform is accessed.
Age Verification Process
- All new accounts are required to complete identity verification (KYC) before their first deposit is processed.
- Acceptable documents include a valid Bangladesh National ID Card (NID), passport, or birth certificate accompanied by a government-issued photo ID.
- Accounts are suspended pending verification — no real-money activity is permitted until age is confirmed.
- Where there is any ambiguity about a player's age, 8999pet reserves the right to request additional documentation and to suspend account activity in the interim.
- All submitted documents are reviewed by our KYC team within 24 hours (Bangladesh Standard Time, UTC+6).
Underage Account Policy
- Any account confirmed to belong to a person under 18 years of age will be closed immediately without prior notice.
- All deposits made to an underage account will be returned to the original payment method (bKash, Nagad, Rocket, or card) within 5 BST business days.
- Any winnings accrued on an underage account are forfeited and will not be paid out under any circumstances.
- 8999pet reserves the right to report underage gambling attempts to relevant authorities and to the payment providers involved.
- Adults who knowingly allow a minor to use their 8999pet account will have their own account closed permanently.
Protecting Minors in Your Home: If you share a device with younger family members, we strongly recommend enabling parental controls on your browser and device to prevent access to gambling websites. Log out of your 8999pet account after every session and never save your login credentials on a shared device. Tools such as Google Family Link (for Android) and built-in screen time controls (iOS) can help restrict access for under-18s.
Recognising Problem Gambling
Problem gambling rarely announces itself clearly. It tends to develop gradually — what begins as occasional entertainment can drift, over weeks or months, into a pattern that disrupts your finances, relationships, and mental health. The following warning signs are well-established indicators that gambling may be becoming a problem. If you recognise three or more of these signs in yourself or in someone you care about, we encourage you to take action immediately.
Behavioural Warning Signs
- Gambling with money that is needed for essential expenses — rent, food, transport, utility bills, or school fees for children.
- Spending significantly more time gambling than originally intended, frequently losing track of how long a session has lasted.
- Chasing losses — continuing to bet after a losing streak in the belief that a "big win" is imminent and will recover the money lost.
- Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce or stop gambling activity.
- Making repeated unsuccessful attempts to cut back, control, or stop gambling behaviour.
- Gambling to escape from problems, stress, depression, loneliness, or difficult emotions rather than as a form of entertainment.
Financial & Social Warning Signs
- Borrowing money from family, friends, or informal lenders in Dhaka, Chittagong, or elsewhere to fund gambling activity.
- Lying to family members, partners, or employers about how much time or money is being spent on gambling.
- Neglecting professional responsibilities, family obligations, or social relationships as a result of time spent gambling.
- Selling personal possessions or withdrawing savings to fund gambling deposits.
- Experiencing persistent guilt, shame, or anxiety directly related to gambling behaviour, particularly after losses.
- Thinking about gambling constantly — planning the next session, replaying past losses, calculating ways to recover deficit amounts.
If you recognise these patterns in yourself: You are not alone, and there is no shame in acknowledging a problem. Many thousands of people across Bangladesh and around the world have sought help and successfully regained control of their gambling behaviour. The first step is to contact 8999pet support at [email protected] — our responsible gaming team will help you activate the appropriate protection tools and connect you with professional support resources, confidentially and without judgment.
Self-Assessment Questionnaire
The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — your responses are for your own reflection only. If you answer "Yes" to three or more questions, we strongly recommend using our player protection tools and seeking professional guidance.
Have you ever felt the need to bet increasing amounts of money in order to achieve the same level of excitement or satisfaction from gambling?
Have you become restless, irritable, or upset when you have tried to cut down or stop gambling during the past 12 months?
Have you ever made repeated unsuccessful attempts to control, cut back, or stop your gambling activity?
Do you often gamble as a way to deal with feelings of helplessness, guilt, anxiety, stress, or depression?
After losing money gambling, have you returned another day to try to win back the amount you lost (chasing losses)?
Have you lied to family members, friends, or your employer to hide the extent of your gambling activity?
Have you ever borrowed money, sold possessions, or relied on financial assistance from others because of gambling losses?
Has gambling ever caused you to miss work, neglect family responsibilities, or damaged an important relationship in your life?
What to do next: If you answered "Yes" to three or more questions, contact our responsible gaming team at [email protected] with the subject line "Responsible Gaming Help". We will help you activate deposit limits, a time-out period, or self-exclusion, and point you toward professional support. If you answered "Yes" to five or more questions, we recommend requesting self-exclusion immediately and seeking professional counselling support.
Player Protection Tools
8999pet provides a comprehensive suite of responsible gaming tools that are available to every registered player at no cost. These tools can be activated immediately — either directly from your account settings or by contacting support at [email protected]. All tool requests are processed within 24 hours (most within 1–2 BST business hours).
| Tool | How It Works | Minimum Period | Status |
|---|---|---|---|
| Deposit Limit | Set a maximum deposit amount per day, per week, or per month in BDT. Once the limit is reached, further deposits are blocked until the period resets. Limits can be decreased immediately; increases require a 7-day cooling-off period. | Daily / Weekly / Monthly | Available |
| Loss Limit | Cap the maximum amount you can lose within a defined period. When your net losses reach the set threshold, you will be unable to place further bets until the period resets. Protects your bankroll from rapid depletion during losing runs. | Daily / Weekly / Monthly | Available |
| Wager Limit | Set a maximum total bet amount (across all games) within a given period. Useful for players who want to limit overall activity volume regardless of win/loss outcome. | Daily / Weekly / Monthly | Available |
| Session Time Limit | Set a maximum continuous session duration. Once the time limit is reached, you will receive a notification and the platform will prompt you to end the session. You can choose to continue, but the prompt repeats every 15 minutes. | 30 minutes | Available |
| Reality Check | Receive an on-screen notification at regular intervals (configurable from every 30 minutes to every 4 hours) showing how long you have been playing, your net win/loss for the session, and an option to end the session immediately. | Every 30 minutes | Available |
| Cool-Off Period | Take a short break from gambling of between 24 hours and 6 weeks. During a cool-off period your account is accessible for non-gambling purposes (checking transaction history) but no deposits or bets can be placed. Can be activated immediately. | 24 hours | Available |
| Self-Exclusion | Permanently or temporarily exclude yourself from all gambling activity on 8999pet. Available for 6 months, 1 year, 2 years, 5 years, or permanently. See the dedicated Self-Exclusion section below for full details. | 6 months | Available |
How to Activate a Tool
- Log in to your 8999pet account and navigate to Account Settings → Responsible Gaming.
- Select the tool you wish to activate, enter your preferred limit or period, and confirm.
- Deposit and loss limits take effect immediately upon confirmation.
- If you cannot access your account settings or need assistance, email [email protected] with the subject line "Responsible Gaming Tool Request" and our team will action your request within 2 BST business hours.
- You will receive a confirmation email to your registered address once any tool is successfully activated.
Cooling-Off Period for Limit Changes
- Decreasing a limit (making it stricter) takes effect immediately — no waiting period.
- Increasing a limit (making it less strict) requires a mandatory 7-day reflection period before the change takes effect. This prevents impulsive decisions made during a losing session from undoing the protection you set when thinking clearly.
- Removing a limit entirely requires a 7-day cooling-off period and written confirmation from your registered email address.
- These cooling-off rules cannot be overridden — not even by contacting support. They exist to protect you.
Self-Exclusion & Account Closure
Self-exclusion is the strongest player protection tool available on 8999pet. It allows you to completely block yourself from accessing your account and engaging in any gambling activity for a defined period — or permanently. If you feel that your gambling is out of control, self-exclusion is the most effective immediate step you can take.
Request Exclusion
Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your preferred exclusion period (6 months, 1 year, 2 years, 5 years, or permanent).
Identity Confirmed
Our team will verify your identity against your registered account details to ensure the request is being made by the account holder. This takes no longer than 1 BST business hour during operating hours.
Account Locked
Your account is locked immediately upon confirmation. You will not be able to log in, deposit, place bets, or receive any promotional communications for the duration of your exclusion period.
Balance Returned
Any remaining balance in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank) within 5 BST business days.
During the Exclusion Period
- All marketing and promotional emails to your address will be suppressed immediately.
- Any attempt to create a new account using the same personal details, mobile number, or payment method will be blocked and the new account will be closed.
- If you attempt to log in during the exclusion period, you will be shown a message directing you to responsible gaming support resources.
- 8999pet staff are instructed not to accept deposits or facilitate gameplay from a self-excluded player under any circumstances.
Returning After Exclusion
- For exclusions of 6 months or longer, reactivation requires a written request sent from your registered email address, submitted after the exclusion period has fully elapsed.
- There is a mandatory 7-day reflection period between the reactivation request and account reinstatement — this cooling-off cannot be waived.
- Permanent self-exclusions cannot be reversed under any circumstances. This is by design — if you choose a permanent exclusion, that decision is final.
- Upon reactivation, your account defaults to conservative responsible gaming limits which you may then adjust (subject to standard cooling-off rules).
Think carefully before choosing your exclusion period. We recommend erring on the side of a longer period rather than a shorter one. A 6-month exclusion gives you meaningful time away from gambling to reassess your relationship with it, seek professional support if needed, and rebuild financial stability. Many players who return after a longer exclusion find they are in a much healthier position to gamble responsibly — or choose not to return at all, which is equally valid and fully supported by 8999pet.
Support & Helpline Resources
8999pet is a gambling platform — we are not a professional counselling service. While our support team can help you activate protection tools and provide a compassionate first point of contact, we strongly encourage any player who feels their gambling is causing harm to seek help from qualified professionals. The following organisations offer confidential support for problem gambling and related mental health challenges.
Kaan Pete Roi
Bangladesh's leading emotional support and mental health helpline. Provides confidential telephone counselling for anxiety, depression, and behavioural concerns including compulsive gambling.
NIMH Bangladesh
National Institute of Mental Health, Dhaka. Bangladesh's primary government mental health institution offering outpatient counselling and referral services for behavioural addictions.
Gamblers Anonymous
International peer support fellowship for people with problem gambling. Meetings are available online and in-person in major cities. No fees, no registration required — just a shared commitment to recovery.
8999pet Support
Our responsible gaming team is available 7 days a week, 9am–10pm BST (UTC+6). Contact us to activate any protection tool, discuss your concerns, or receive a confidential referral to professional support.
We understand that reaching out for help can feel difficult, particularly in communities where gambling problems carry social stigma. Please know that every conversation with the 8999pet responsible gaming team is treated with complete confidentiality. We will never share your details with family members, employers, or any third party without your explicit written consent — except where we are legally required to do so.
Getting Help at 8999pet
If you have read this page and feel that gambling is becoming a problem for you — or if someone close to you has expressed concern about your gambling behaviour — we encourage you to take action today. The steps below outline exactly how to get help from 8999pet quickly and confidentially.
Contact Our Team
Email our responsible gaming team at [email protected] with the subject line "Responsible Gaming Help". Describe your situation as briefly or in as much detail as you are comfortable with. We will respond within 2 BST business hours with practical next steps tailored to your circumstances.
Use Our Protection Tools
If you want to act immediately, log in to your account and navigate to Account Settings → Responsible Gaming to set deposit limits, activate a cool-off period, or request self-exclusion. Tools take effect immediately — you do not need to wait for support confirmation before limits are applied.
Take a Break
If you are unsure about self-exclusion but know you need some time away, activate a cool-off period of 24 hours to 6 weeks. This gives you breathing room to reflect without making a permanent decision. During a cool-off your account balance is preserved and your data is secure — you are simply pausing all gambling activity.
A message from the 8999pet team: We genuinely care about the wellbeing of every player on our platform. Gambling is meant to be fun — a way to enjoy BPL cricket, exciting slots, and live casino games in your leisure time. If it ever stops being fun, that is the moment to step back. There is no shame in asking for help, and no judgment from our side. Reach out to us at [email protected] — we are here to support you, not just as a customer, but as a person.
Explore 8999pet Responsibly
Set your limits, stay in control, and enjoy everything 8999pet has to offer — from BPL cricket betting to live casino tables and top slots — at a pace that works for you.